Monarch Finance Pty Ltd
Last updated: 04/03/2026
Introduction
Monarch Finance Pty Ltd (“Monarch Finance”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website or engage our services.
What Personal Information We Collect
We may collect personal information including:
- Full name
- Phone number
- Email address
- Residential address
- Employment details
- Financial information
- Identification details
- Vehicle or asset details
- Any information you provide via our website forms
If you apply for finance, we may also collect:
- Credit history information
- Income verification documents
- Bank statements
- Driver licence details
We only collect information that is reasonably necessary to provide our services.
How We Collect Information
We collect personal information:
- Directly from you via our website contact forms
- When you apply for finance
- Through phone calls or email correspondence
- From third parties such as credit reporting bodies and lenders (where authorised)
- Via cookies and website analytics tools
Why We Collect Your Information
We collect and use your information to:
- Assess your vehicle finance or refinancing enquiry
- Present suitable finance options
- Submit applications to lenders on your behalf
- Verify your identity
- Communicate with you throughout the finance process
- Meet legal and regulatory obligations
- Improve our services
If you do not provide required information, we may be unable to assist with your enquiry.
Disclosure of Personal Information
We may disclose your personal information to:
- Banks and finance lenders
- Credit reporting bodies
- Service providers who support our business operations
- Professional advisers
- Regulatory authorities where required by law
We do not sell your personal information.
Credit Information
As part of arranging finance, we may collect and exchange credit-related information with credit reporting bodies and lenders. This may include your credit history, repayment history and credit enquiries.
You may request access to the credit information we hold about you.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access or disclosure. These measures include secure systems, controlled access and data protection safeguards.
Access and Correction
You may request access to or correction of the personal information we hold about you by contacting us using the details below.
Cookies and Analytics
Our website may use cookies and analytics tools to enhance user experience and understand website performance. You can manage cookie preferences through your browser settings.
Complaints
If you have concerns about how your information has been handled, please contact us. We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Contact us
Monarch Finance Pty Ltd
Website: https://monarchfinance.com.au
Email: admin@monarchfinance.com.au